Job description
This is a temporary contractor opportunity at Novartis
Novartis touches the lives of a tenth of the world’s population. Every role here, regardless of contract type, makes an impact on human life!
Novartis partners with external managed service provider Magnit Global to offer engaging temporary contractor opportunities like this, to those who are looking for flexibility in their career while looking to gain new skills and experiences providing services to an inclusive global medicines company. Click here to learn more about Magnit.
Ready to work with/through Magnit at Novartis? Please read on…
The successful candidate for this position will need to be able to support the technical development of packaging and delivery systems for new oral drugs within the Novartis Oral Packaging & Delivery Systems Group, from early phase activities up to commercialization and production scale up. In addition to outstanding inter-personal skills, a strong technical background in pharmaceutical packaging and drug delivery medical devices is crucial to be able to support, monitor and challenge internal and external development partners.
Job Title: Customer Service Representative
Reports to: Head Customer Service
Department: Customer Service
Company: Novartis Pharma Schweiz AG / RKZ
The main tasks include:
On-time and accurate execution of customer orders (prescription drugs) including monitoring and invoicing. Reception of telephone and written customer inquiries in German, (French, Italian, English). Administrative work related to purchase orders and invoices. Processing customer complaints and returns. Updating of price lists and order forms.
Responsibilities
• Timely and accurate processing of online and e-mail orders for medicines
• Receipt and customer-oriented processing of telephone enquiries in German, (French, Italian, English)
• Recording and monitoring of appointment orders
• Processing of returns, creation of replacement deliveries and credit notes
• Execution of credit checks in cooperation with the accounting department
• Administrative processing of transport damage
• Coordination of intercity orders
• Redirection processing according to stockouts
• Update of price lists and order forms
• Coordination with the warehouse in all sales matters
• Reporting of technical complaints / adverse events / special cases related to Novartis products within 24 hours of receipt
EDUCATION / EXPERIENCE
Minimum requirements:
• Commercial degree
• SAP know-how, modules SD and MM, MS Office
Languages:
German, (French, Italian, English a plus)
Desirable professional experience:
At least 2 years of experience in a similar position, experience in the pharmaceutical environment
Personality:
Strong customer orientation (internal and external customers), precise way of working, open to changes and innovations, stress-resistant, used to working independently, team player
Good written and verbal communication skills.
Workload: 80% - 100% (40 hours per week)
Role type: Onsite
Start date: ASAP
End Date: 31.03.2026
Why Novartis:
Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?
EEO Statement:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.
Accommodation:
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Magnit at directsourceproteam@prounlimited.com.
Additional hours:
