This is a temporary contractor opportunity at Novartis 

Novartis touches the lives of a tenth of the world’s population. Every role here, regardless of contract type, makes an impact on human life! 

 Novartis partners with external managed service provider Magnit Global to offer engaging temporary contractor opportunities like this, to those who are looking for flexibility in their career while looking to gain new skills and experiences providing services to an inclusive global medicines company. Click here to learn more about Magnit.

 Ready to work with/through Magnit at Novartis? Please read on…

Job Purpose:
The Payment Specialist supports the Cash Disbursement end-to-end process within Novartis Global Service Center (NOCC), safeguarding its quality and effectiveness. The role ensures that payments processes (entries, validation, quality, reporting and analysis) are in place and managed in accordance with defined standards and operating procedures. This includes ensuring all payments are timely executed (run date, value date, due date), with correct payment method, compliant with cash flow management, guaranteeing special care of previously highlighted issues/recurring problems and ensuring that cash disbursements materiality/amount are accurate and compliant. In addition, the payment specialist provides regular and timely reporting to support NBS to enable improved performance, compliance and cost reduction.

The Payment Specialist supports the Novartis NOCC TCM Payment processes, enabling the execution of quality services. This role ensures having systems, documentation, compliance and reporting in place and supports continuous improvement projects to provide highly effective and efficient end-to-end processes to the Novartis divisions.

The position requires a self-driven, diligent, hard-working individual with knowledge and experience in Accounts Payable. The role entails the provision of services within the scope of TCM Payment execution and disbursements. The position requires a creative, diligent, hard-working individual with knowledge and experience in Accounts Payables driving outstanding customer service and operational efficiency.

Key Responsibilities:

• Responsible to manage the payment preparation and execution life cycle according to the business needs and following Treasury rules
• Performance Management and Service Delivery Processes accurately for all multi entity payment runs through SAP/D365 following the Novartis schedule and guidelines
• Ensures proper document management (retention of payment request evidence and other audit relevant documents)
• Timely resolution of unpaid items, items excluded from payment proposal, returned payments and incoming payments from suppliers
• Partners with and supports requestors and stakeholders to solve all issues related to the Payment process
• Challenges exceptions and manual requests, striving to ensure compliance of TCM vision: end-to-end processes are automated and straight through with minimum manual intervention to save time and avoid risks.
• Provides timely assistance and customer-oriented support for incoming queries and issues from Novartis stakeholders
• Participates and assists in driving the knowledge management process including the development of user manuals, knowledge bases, FAQs, etc.
• Supports the measurement and delivery of service levels and KPI targets
• Plans, facilitates and/or executes assigned special projects and effectively collaborates with business partners both internal and external with adequate follow-ups
• Supports continuous improvement of services in quality and effectiveness in close collaboration with line manager, peers and cash management.
• Isolates problem trends and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found
• Provides services at expected levels with a clear customer service and escalates exceptions
• Interacts proactively with all functional areas of the NOCC to ensure appropriate accounting, financial reporting and settlement of revenue matters is accomplished
• Coordinate with local entity, NOCC and outsourced activities to provide seamless service
• Responds to 2nd level support tickets received at Solution Center
• Follows up on returned payments and unallocated amounts resulting of a supplier’s return.
• Actively seeking innovation, embracing and deploying new technologies and unceasingly aiming for automation and simplicity
• Ensures all processes, policies and procedures are clearly defined, fully documented, in line with Novartis standards and consistent with best practices. Timely performance of Novartis internal controls relevant to Payments
• Proactively challenge the status quo and comes up with making fact-based recommendations to drive continuous improvement
• Ensure compliance with Novartis Accounting Manual (NAM), Novartis Financial Controls Manual (NFCM) and regulatory requirements
• Promote a strong and controlled environment, follow up on audit issues and support the implementation of correcting measures
• Actively support the NOCC working style by being inclusive, proactive, respectful, and results driven in alignment with Novartis values and behaviors

Key Performance Indicators:

• Delivery of effective and efficient payments/disbursement management
• Data Quality: Full accuracy on TCM Payments proposals delivery and execution
• Ensure coordination with Cash Management Team to comply with forecasting and liquidity targets
• Professional and positive attitude towards change and continuous improvement
• Customer satisfaction of service delivery and process specific KPIs

Ideal background:

Education:

• University level degree in Business Administration/ Economics/Finance or IT related fields

Languages:

• Fluent in English both written and spoken, excellent communication skills
• Other languages are a plus

Experience:

•  2-4 years of relevant experience, with good functional exposure to Accounts Payables processes. Treasury and Cash Management experience is a plus
• In-depth knowledge of Accounts Payables processes and system solutions.
• SAP knowledge: experience with SAP FI/MM and Business Warehouse. S4Hana knowledge is a plus.
• D365 Knowledge: experience with web-based Microsoft platform.
• Conceptual thinking and ability to align specific functional requirements with the overall Treasury & Cash Management strategy
• Demonstrated ability to work effectively in a multi-national organization
• Previous experience within financial shared service centers desirable
• Previous experience working in projects to drive performance improvements
• Detail oriented, professional attitude, reliable and team player

Workload: 100% (40 hours per week)
Role type: Hybrid (3 days/week onsite)
Required start date: October 2025
Contract: 12 months

Why Novartis: 
Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?

EEO Statement:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.

Accommodation: 
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Magnit at directsourceproteam@prounlimited.com.