~~~Please note: This is a temporary contractor opportunity at Novartis ~~~
Novartis touches the lives of a tenth of the world’s population. Every role here, regardless of contract type, makes an impact on human life!

Novartis US partners with external managed service provider Magnit Global to offer engaging temporary contractor opportunities like this, to those who are looking for flexibility in their career while looking to gain new skills and experiences providing services to an inclusive global medicines company. Click here to learn more about Magnit www.magnitglobal.com

Ready to work with/through Magnit at Novartis? Please read on... 
Platform Support Specialist

The purpose of a Platform Support Specialist is to provide ongoing operational support for the technology platforms that enable the Meetings, Congress and Events Team. This role helps maintain efficient, user-friendly platforms by coordinating minor enhancements and updates, supporting ongoing optimization, assisting with testing and data flows, and providing day-to-day user support and training.

Major Accountabilities
• Support the day-to-day administration of technology platforms required for Meetings, Congress and Events operations, including HCP Program database & submission workflow, Registration Portal, webcast and virtual meeting portals, CVENT, and related systems.
• Coordinate platform updates and enhancement activities to help ensure systems continue to meet business needs and align with established processes and best practices.
• Help ensure the platforms provide an efficient and seamless user experience for field users, speakers, and attendees.
• Support ongoing platform enhancements, minor feature updates, and testing activities to help maintain effective and reliable platform performance.
• Support data flows in and out of technology platforms, including Roster, Transfer of Value, Master Data Management, and related systems.
• Track and help resolve technical issues identified within the systems by working with internal stakeholders and external vendors.
• Assist in gathering requirements and reviewing current platform performance to support minor updates, process improvements, and ongoing optimization based on evolving business needs.
• Contribute to platform optimization by identifying opportunities to improve functionality, usability, and alignment with existing systems and business processes.
• Support ongoing platform administration by coordinating minor configuration changes, maintaining integrations, and assisting with updates that improve performance and usability over time.
• Execute testing activities and document results to help ensure platforms meet requirements and that issues are identified and addressed promptly.
• Provide user training and day-to-day support to help ensure effective and consistent platform use.

Education & Qualifications
• A bachelor's degree in a relevant field such as information technology, computer science, engineering, or a related discipline is preferred.

Experience
• 3-5 years of relevant experience supporting technology platforms, ongoing system enhancements, operational support activities, or project coordination is preferred for this role.
• Experience in the pharmaceutical, healthcare, or other regulated industry environment is advantageous, particularly where compliance and process discipline are important.
• Working knowledge of technology platforms for event management, webcast and virtual meeting portals, or similar systems is desirable.
• Experience working with vendors or cross-functional partners to support issue resolution, enhancements, or service delivery is beneficial.
• Familiarity with data management, integrations, and system-to-system data flows is important.
• Exposure to user acceptance testing, platform updates, minor configuration changes, or system integrations is valuable.
• Strong problem-solving, communication, and collaboration skills are important for working effectively with stakeholders and supporting platform performance.

Competencies
• Technical aptitude
• Project coordination
• Analytical thinking
• Problem-solving
• Communication and collaboration
• Initiative and accountability
• Vendor and stakeholder coordination
• Adaptability and continuous learning
• Attention to compliance

Location: East Hanover, NJ (Remote Considered but needs to work ET) 
Pay Rate:  $50/Hour - $57.69/hour (W2 only - based on education and experience)
Contract: 6 month 
Health, dental, vision, 401k (provided minimum eligibility hours are met)

Why Novartis:
Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?

EEO Statement:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.

Accommodation:
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Magnit at directsourceproteam@prounlimited.com.