Senior AR Specialist
Job Purpose:
The Senior AR Specialist will be a part of the AR Collections Team in US O2C and will be responsible for account analysis, resolution and reconciliations related to invoices, credits and payments.
Job Description:
· Independently manage complex AR portfolios through collaboration with Customers, Customer Service, Sales/ Commercial team and other business areas for timely resolution.
· Request timely payment from assigned portfolio of accounts on invoices.
· Process timely refunds and adjustments, as needed, following departmental approval guidelines.
· Manage all matters related to invoice management including but not limited to invoicing, customer calls on past dues and escalations.
· Actively participate and prepare for meetings with internal stakeholders to ensure AR issues are reviewed and addressed.
· Coordinate meetings with external Customers to ensure AR issues are reviewed and addressed.
· Work closely with the Credit Manager on customer behavior and risk.
· Provide account summaries, action items and communicate [written and oral] account status to executive leadership.
· Generate, review and track statuses in the Aging Report and Open Transactions reports to ensure all line items are addressed and closed within predefined timeframes.
· Support the critical month-end financial close process and provide timely responses to all Revenue and GL Department inquiries.
· Utilize advanced skills in Excel to accumulate, organize and report on AR trends, closing periods and customer summaries.
· Support FRA Operations in designing reports to monitor financial results and compliance (DSO, DDO, % past due, KPIs, compliance cockpits)
· Participate in Continuous Improvement activities to improve daily processes.
· Ensure relevant NFCM controls are met.
· Additional tasks as designated by the AR Manager
Minimum Requirements:
Education:
Bachelor’s degree or 4 years of experience, or Associate’s degree and 2 years of experience in accounting, finance, other relevant field or equivalent experience
Experience:
· 3-5 years of experience in Accounts Receivable (exposure and expertise in invoice collections and refunds).
· Excellent research, problem solving and time management skills.
· High level of accuracy, efficiency and accountability.
· Demonstrated sense of urgency based on business demands.
· Excellent customer service: written and verbal communication skills
· Ability to build effective relationships with business partners.
· Ability to work independently with minimal supervision.
· Ability to work in a team environment.
· Process Excellence and Continuous Improvement mindset
· Lean Six Sigma preferred.
· SAP experience preferred.
· Credit risk experience preferred.
· Experience within the Pharmaceutical industry a plus.
Pay Range: $29.63 - $38.42/hour
- Health, Dental, Vision, 401k
