Trade Operations Gene Therapies Analyst

  • Customer Support
  • Detail Oriented
  • Problem Solver
  • QAD
  • Telephony

~~~Please note: This is a temporary contractor opportunity at Novartis ~~~
Novartis touches the lives of a tenth of the world’s population. Every role here, regardless of contract type, makes an impact on human life! 
Novartis US partners with external managed service provider Magnit Global to offer engaging temporary contractor opportunities like this, to those who are looking for flexibility in their career while looking to gain new skills and experiences providing services to an inclusive global medicines company. Click here to learn more about Magnit 
Ready to work with/through Magnit at Novartis? Please read on... 
The Trade Operations Gene Therapies Analyst role is responsible for but not limited to financial control oversight and management of GTx processes from order delivery to product invoicing and returns. This position supports the business at a tactical and operational level.

Your Key Responsibilities

• Within QAD follow all documented processes for managing customer ordering/invoicing for GTx brands, including resolution and proper crediting of returns.
• Effectively manage all invoicing associated with product, ensuring that all received vendor data is accurate.
• Recommend changes to current internal controls to improve the order to invoicing process.
• Help establish and manage all financial KPIs related to the GTx invoicing/pricing process.
• Partner with cross-functional stakeholders (Patient Support Services and Financial Reporting and Accounting).
• Handle interactions and/or cases (with appropriate escalation) as it pertains to navigating product ordering, invoicing and returns.
• Follow protocols for responding to inquiries specific to ordering, invoicing and returns.
• Prepare proper documentation, and notifications; perform proper escalation, tracking, and follow-up.
• Adhere to all applicable Working Practice Documents (WPDs), Work Instructions (WIs) and Compliance Guidelines
• Support the sales and distribution activities for the Innovative Medicines and Radioligand Therapies Portfolios

Role Requirements:
Essential Requirements:

• Bachelor’s degree
• 1+ years of progressive business experience in pharmaceutical industry, sales & distribution and/ or customer support.
• Ability to manage tasks and consistently meet deadlines.
• Effective interpersonal and time management skills, and an ability for productive collaboration across varying departments.
• Detail oriented problem solver who can make clear-headed decisions while under pressure.
• Ability to work both independently and within a team.
• Advanced PowerPoint and Excel, telephony and navigating systems related to product ordering and case management preferred

Desirable Requirements:
• Degree subject area in business or related preferred
• Strong working knowledge of QAD

Location: East Hanover, NJ (Hybrid)
Pay Rate: $40/hour
Contract: 12 months 
Health, dental, vision, 401k

Why Novartis? 
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives. 
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working. 
We believe we can reinvent what's possible when we collaborate with courage to ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying! 
Imagine the impact you could make here at Novartis! 
Commitment to Diversity & Inclusion: 
Novartis is committed to building an outstanding, inclusive work environment with diverse teams representative of the patients and communities we serve. 
To do our best work we need different viewpoints, which is why here at Magnit, we celebrate diversity and embrace inclusion. As an equal opportunity employer, Magnit is dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all. 
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Magnit at or 1.862.778.5441. 

Commitment to Diversity and Inclusion / EEO

  • Work Authorization : Green Card, US Citizen
  • Preferred years of experience : 1+ Years
  • Travel Required : No travel required
  • Shift timings: Hybrid: East Hanover, NJ
Job Location
East Hanover, New Jersey
USD 40.00 Per Hour
12 month(s)
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