~~~This role is offered through [MSP/supplier/third party provider], who, if selected, will be your employer. If your services are retained, you will be assigned to provide services to Novartis as the end client. This is not an offer of employment with Novartis. If you are selected for this Temporary/External opportunity, you will not be an employee of Novartis and will not be eligible for any Novartis employee benefits or incentives. ~~~

Novartis touches the lives of a tenth of the world’s population. Every role here, regardless of contract type, makes an impact on human life!

Novartis US partners with external managed service provider Magnit Global to offer engaging temporary contractor opportunities like this, to those who are looking for flexibility in their career while looking to gain new skills and experiences providing services to an inclusive global medicines company. Click here to learn more about Magnit www.magnitglobal.com

Ready to work with/through Magnit at Novartis? Please read on...

The Associate Account Support role is responsible to complete customer support activities including but not limited to product administration scheduling, associated order management and delivery for Radioligand therapies (RLT) primarily via phone and email.

Major Accountabilities   
Complete customer support activities including but not limited to product administration scheduling, associated order management and delivery  - Answer questions from Novartis NPS field associates to provide support to customers. Partner with cross-functional stakeholders to provide accurate and timely customer feedback
Effectively leverage internal systems for ongoing case management which includes phone and email outreaches, case documentation, and customer inquiry/request resolution.
Handle interactions and/or cases (with appropriate escalation) as it pertains to navigating product ordering and delivery. Ability to complete all calls once they have begun to ensure no interruption of service.
Follow protocols for responding to customer inquiries across communications (e.g., phone, chat, fax, iSMS / text, mail, and e-mail) in a prompt and courteous manner - Prepare proper documentation, and notifications; perform proper escalation, tracking, and follow-up
Adhere to all applicable Working Practice Documents (WPDs), Work Instructions
(WIs) and Compliance Guidelines
Ability to work the scheduled work hours, which generally will be an 8.5-hour shift with two paid rest breaks and an unpaid lunch break. This position will require holiday support for CS team
Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes. 

Education                                      
Bachelor's degree required

Languages:                         
Fluent English

Experience:                                 
1+ years of progressive business experience in the biopharmaceutical industry with broad understanding of pharmaceutical sales, marketing, customer and patient services
1-4 years of Salesforce experience and Telephony System Experience
Ability to manage multiple projects and consistently meet deadlines
Strong interpersonal and time management skills, and an ability for productive collaboration across varying departments
Detail oriented problem solver who can make clearheaded decisions while under pressure
Strong written and verbal skills
Proficient in PowerPoint and Excel, telephony and navigating systems related to product ordering and case management preferred
Ability to work a flexible staggered schedule (early mornings/ later evenings)
Oncology experience preferred 

Leadership Competencies 
Problem solving
Detail oriented
Customer/patient-centric mindset
Strong written and verbal communication skills

Location: East Hanover, NJ (Hybrid - T-W-TH:3 days onsite)
2 positions: Shift: 8:30am-5pm (1)  OR 7:30am-4pm ET (1)
Pay Rate: $32.14/hour - $39.28/Hour W-2 Only (based on Education/Experience) 
Contract: 6-month 
Health, dental, vision, 401k (provided minimum eligibility hours are met)

Why Novartis:
Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?

EEO Statement:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.

Accommodation:
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Magnit at directsourceproteam@prounlimited.com.